AI intake agent for Toronto accounting firms.
Onboarding, document chasing, and deadline reminders that run themselves — through busy season.
Nobody has measured what happens when a Toronto accounting firm misses a call after six, so we are not going to tell you. What we can show you is the figure below, its source, and the build that answers instead. Read the speed-to-lead playbook →
This describes the season, not a measurement. We are running a GTA accounting callback study in February, when the pressure is real rather than simulated; until it is done there is no number here worth printing.
In Toronto
Toronto is not one market. A practice on Bay Street and one off Kingston Road take different calls at different hours, and the only thing they reliably share is the size of the alternative — somebody who cannot reach you has a dozen options within a subway ride. Intake here fails by volume rather than by neglect: the call arrives while you are already with someone.
Downtown practices take on more incorporated clients than the surrounding region, and incorporation multiplies the document chase — articles, minute book, prior-year filings, notices of assessment. The chase is the same every time, which is exactly what makes it worth handing over.
Busy season doesn't scale by working later.
From January to April, Toronto firms lose their best hours to the same three tasks: onboarding new clients, chasing documents that never arrive, and reminding people about deadlines they agreed to.
All three are rule-based, which means they automate cleanly. New clients get a structured onboarding flow instead of email ping-pong. Missing documents chase themselves on a schedule. Deadlines fire reminders without anyone maintaining a list — and enquiries that arrive at 9pm get answered and booked instead of queued.
How it runs
What it handles
Voice and SMS are built on Twilio and Vapi, in accounts opened in your name — we assemble and configure them rather than reselling a product of our own, and we will tell you the monthly carrier cost before you approve anything. We have not yet run one of these for a client, so you would be the first, and the scope and price say so plainly.
Onboarding autopilot for an accounting firm
Client onboarding, document collection, and deadline reminders that chase themselves — built in autumn so it is load-tested before February.
See the work →How it starts.
Scope first, price second — you approve a fixed price with the written plan before anything is built. How pricing works →
Onboarding and document collection that follow up on their own schedule instead of a staff member's memory.
Intake, onboarding, chasing, deadline reminders, and reporting — the whole client-facing layer, owned by the firm.
Toronto questions.
No — and that's deliberate. It handles logistics: what you need, when it's due, how to send it, and booking time with the right person. Anything requiring professional judgment routes to you with the context attached.
Each engagement gets a checklist. Anything still outstanding triggers a reminder on a schedule you set — polite, in your firm's voice, with a secure upload link. Staff see a dashboard of who's outstanding rather than a mental list.
Minimal collection, business-grade accounts that don't train on your data, Canadian residency where available, 2FA everywhere, and a written data map at handover. We build PIPEDA-conscious by default.
That's the point of building it before January. We scope against your actual peak volume, not your average, and the live test in week five runs on real traffic.
Tell us what’s slipping through.
A real person reads this — usually the same business day. Or skip ahead and book twenty minutes.