AI receptionist for Toronto dental offices.
Every patient call answered in under ten seconds — including the ones that come in at 9pm.
In July 2026 we called 40 GTA dental offices as a new patient. The median callback took 6.4 hours. Nine never called back. Read the speed-to-lead playbook →
Our own study: 40 GTA dental offices called as a new patient, July 2026. Nine never called back.
In Toronto
Toronto is not one market. A practice on Bay Street and one off Kingston Road take different calls at different hours, and the only thing they reliably share is the size of the alternative — somebody who cannot reach you has a dozen options within a subway ride. Intake here fails by volume rather than by neglect: the call arrives while you are already with someone.
Downtown practices carry two spikes a front desk cannot be in two places for — the lunch hour, and the ninety minutes after offices empty. Both are when someone with a cracked filling finally gets a moment to call. A receptionist that answers during those windows is not competing with your team; it is covering the two hours a week your team is most outnumbered.
The 9pm chipped tooth goes to whoever answers.
Toronto dental practices compete on the same “dentist near me” results page. When a patient searches after dinner, the practice that responds first usually wins — and at 9pm, almost nobody responds.
Our AI receptionist answers your real number and website around the clock: it knows your hours, your fee guide basics, and your open slots, books directly into your calendar, and texts emergencies to your on-call line. Your front desk keeps the complicated 20%, with full context attached.
How it runs
What it handles
Voice and SMS are built on Twilio and Vapi, in accounts opened in your name — we assemble and configure them rather than reselling a product of our own, and we will tell you the monthly carrier cost before you approve anything. We have not yet run one of these for a client, so you would be the first, and the scope and price say so plainly.
After-hours intake for a two-chair practice
An intake agent on the number and the website: answers, triages urgency, books into the practice calendar. The 9pm chipped tooth stops going to voicemail.
Read the full study →How it starts.
Scope first, price second — you approve a fixed price with the written plan before anything is built. How pricing works →
24/7 answering, booking, and a weekly call log — on your existing number. The lowest-friction way in.
Intake, automation, recall, and reporting — the whole operating layer, owned by the practice.
Toronto questions.
It answers the basics — which plans you accept, assignment vs. non-assignment, and what to bring — and books anything more detailed as a callback with the patient’s details attached.
We book into a synced calendar layer that your PMS reads, or directly where the PMS has an open API. We’ll confirm your exact setup on the first call.
Where the tooling allows, yes — and we document exactly what is stored where, PIPEDA-conscious by default. You get that record at handover.
For Toronto and the rest of the GTA, the kickoff can be in person. Everything after that works the same over video.
Tell us what’s slipping through.
A real person reads this — usually the same business day. Or skip ahead and book twenty minutes.