AI receptionist for Vaughan dental offices.
Every patient call answered in under ten seconds — including the ones that come in at 9pm.
In July 2026 we called 40 GTA dental offices as a new patient. The median callback took 6.4 hours. Nine never called back. Read the speed-to-lead playbook →
Our own study: 40 GTA dental offices called as a new patient, July 2026. Nine never called back.
In Vaughan
Vaughan's business base is built on trades and construction, and it is built in Italian. Italian is the largest ethnic origin in the city, and in the Vaughan—Woodbridge riding 18.8% of residents give Italian as their mother tongue. Long-standing family firms here answer the phone the way they always have — which works right up until the person who always answers it is on a roof.
Practices here hold multi-generational families on one file, and the calls that matter are reschedules rather than new patients. A missed reschedule becomes an empty chair the same week, which costs more than a new enquiry was worth.
Italian is the mother tongue of 18.8% of Vaughan—Woodbridge residents, and Italian is the largest single ethnic origin in Vaughan. — Statistics Canada, 2021 Census of Population
The 9pm chipped tooth goes to whoever answers.
Vaughan dental practices compete on the same “dentist near me” results page. When a patient searches after dinner, the practice that responds first usually wins — and at 9pm, almost nobody responds.
Our AI receptionist answers your real number and website around the clock: it knows your hours, your fee guide basics, and your open slots, books directly into your calendar, and texts emergencies to your on-call line. Your front desk keeps the complicated 20%, with full context attached.
How it runs
What it handles
Voice and SMS are built on Twilio and Vapi, in accounts opened in your name — we assemble and configure them rather than reselling a product of our own, and we will tell you the monthly carrier cost before you approve anything. We have not yet run one of these for a client, so you would be the first, and the scope and price say so plainly.
After-hours intake for a two-chair practice
An intake agent on the number and the website: answers, triages urgency, books into the practice calendar. The 9pm chipped tooth stops going to voicemail.
Read the full study →How it starts.
Scope first, price second — you approve a fixed price with the written plan before anything is built. How pricing works →
24/7 answering, booking, and a weekly call log — on your existing number. The lowest-friction way in.
Intake, automation, recall, and reporting — the whole operating layer, owned by the practice.
Vaughan questions.
It answers the basics — which plans you accept, assignment vs. non-assignment, and what to bring — and books anything more detailed as a callback with the patient’s details attached.
We book into a synced calendar layer that your PMS reads, or directly where the PMS has an open API. We’ll confirm your exact setup on the first call.
Where the tooling allows, yes — and we document exactly what is stored where, PIPEDA-conscious by default. You get that record at handover.
For Vaughan and the rest of the GTA, the kickoff can be in person. Everything after that works the same over video.
Tell us what’s slipping through.
A real person reads this — usually the same business day. Or skip ahead and book twenty minutes.