AI receptionist for Markham dental offices.
Every patient call answered in under ten seconds — including the ones that come in at 9pm.
In July 2026 we called 40 GTA dental offices as a new patient. The median callback took 6.4 hours. Nine never called back. Read the speed-to-lead playbook →
Our own study: 40 GTA dental offices called as a new patient, July 2026. Nine never called back.
In Markham
In Markham, Chinese languages are not a minority to accommodate — they are the plurality. Chinese is the mother tongue of 40.1% of residents, Cantonese at 22.2% and Mandarin at 12.7%. A practice answering only in English is answering a minority of its own catchment.
Cantonese and Mandarin are different languages, and a practice that covers one has not covered the other. Most front desks here are staffed for whichever the owner speaks, which leaves the other half of the catchment reaching a person who cannot help them.
Chinese languages are the mother tongue of 40.1% of Markham residents — Cantonese 22.2%, Mandarin 12.7%. — Statistics Canada, 2021 Census of Population
The 9pm chipped tooth goes to whoever answers.
Markham dental practices compete on the same “dentist near me” results page. When a patient searches after dinner, the practice that responds first usually wins — and at 9pm, almost nobody responds.
Our AI receptionist answers your real number and website around the clock: it knows your hours, your fee guide basics, and your open slots, books directly into your calendar, and texts emergencies to your on-call line. Your front desk keeps the complicated 20%, with full context attached.
How it runs
What it handles
Voice and SMS are built on Twilio and Vapi, in accounts opened in your name — we assemble and configure them rather than reselling a product of our own, and we will tell you the monthly carrier cost before you approve anything. We have not yet run one of these for a client, so you would be the first, and the scope and price say so plainly.
After-hours intake for a two-chair practice
An intake agent on the number and the website: answers, triages urgency, books into the practice calendar. The 9pm chipped tooth stops going to voicemail.
Read the full study →How it starts.
Scope first, price second — you approve a fixed price with the written plan before anything is built. How pricing works →
24/7 answering, booking, and a weekly call log — on your existing number. The lowest-friction way in.
Intake, automation, recall, and reporting — the whole operating layer, owned by the practice.
Markham questions.
It answers the basics — which plans you accept, assignment vs. non-assignment, and what to bring — and books anything more detailed as a callback with the patient’s details attached.
We book into a synced calendar layer that your PMS reads, or directly where the PMS has an open API. We’ll confirm your exact setup on the first call.
Where the tooling allows, yes — and we document exactly what is stored where, PIPEDA-conscious by default. You get that record at handover.
For Markham and the rest of the GTA, the kickoff can be in person. Everything after that works the same over video.
Tell us what’s slipping through.
A real person reads this — usually the same business day. Or skip ahead and book twenty minutes.