AI intake agent for Markham law firms.
Every enquiry qualified and booked in under ten seconds — including the ones that arrive at 11pm.
Nobody has measured what happens when a Markham law firm misses a call after six, so we are not going to tell you. What we can show you is the figure below, its source, and the build that answers instead. Read the speed-to-lead playbook →
Clio Legal Trends Report 2024 — a third-party secret shopper contacted 500 firms with the questions a prospective client asks. US data; no Markham study has been run, and no Canadian equivalent has been published.
In Markham
In Markham, Chinese languages are not a minority to accommodate — they are the plurality. Chinese is the mother tongue of 40.1% of residents, Cantonese at 22.2% and Mandarin at 12.7%. A practice answering only in English is answering a minority of its own catchment.
Markham's corporate and real estate work brings enquiries where the client is precise about what they need and imprecise about the legal category it falls into. Sorting that before it reaches a lawyer saves the firm the triage, and saves the client the wrong quote.
Chinese languages are the mother tongue of 40.1% of Markham residents — Cantonese 22.2%, Mandarin 12.7%. — Statistics Canada, 2021 Census of Population
People research lawyers at night. Voicemail doesn't.
Someone dealing with a separation, a charge, or a deadline rarely calls at 2pm. They call after the kids are asleep — and in Markham, the firm whose intake answers is the firm that gets the consult.
Our intake agent answers your number and website around the clock. It explains the consultation process, gathers the practical facts — matter type, urgency, opposing party for conflict screening — and books into the right lawyer's calendar. It never gives legal advice, and anything sensitive routes straight to staff with the conversation attached.
How it runs
What it handles
Voice and SMS are built on Twilio and Vapi, in accounts opened in your name — we assemble and configure them rather than reselling a product of our own, and we will tell you the monthly carrier cost before you approve anything. We have not yet run one of these for a client, so you would be the first, and the scope and price say so plainly.
Consultation intake for a family law firm
Qualifying intake that books consults without touching legal advice, conflict-screening fields captured at first contact, and document chasing that runs on a schedule.
Read the full study →How it starts.
Scope first, price second — you approve a fixed price with the written plan before anything is built. How pricing works →
24/7 qualified intake and consult booking on your existing number, with conflict-screening fields filled before it reaches staff.
Intake, conflict-aware CRM handoff, document chasing, and reporting — the whole front end of the file, owned by the firm.
Markham questions.
No. It is constrained to logistics — process, fees structure, availability, and what to bring. Anything that edges toward advice is handed to a human immediately with the full conversation attached, and you approve every answer it's allowed to give before launch.
The agent collects the parties' names and matter type as structured fields and writes them into your CRM flagged for a human conflict check. No consult is confirmed until someone at the firm clears it.
The system handles logistics only and keeps a full conversation log, which is more documentation than most firms have for their current voicemail. You get the written data map at handover, and client data stays in your own accounts with Canadian residency where available.
Yes. Markham and the rest of the GTA get the option of an in-person kickoff; everything after that runs the same over video.
Tell us what’s slipping through.
A real person reads this — usually the same business day. Or skip ahead and book twenty minutes.