How a Dental Clinic Stopped Losing $32K/Month to No-Shows
The front desk spent 4 hours a day calling patients to confirm appointments. Most went to voicemail. We set up automatic reminders instead.
The Challenge
Apex Dental was losing money to last-minute cancellations. Their front desk spent 4 hours every day manually calling patients to confirm appointments - most calls went to voicemail. When someone did cancel, those appointment slots stayed empty.
The Build
We set up automatic text reminders that go out before appointments. Patients tap to confirm. If someone cancels, the system automatically texts people on the waitlist to fill the spot. The front desk now spends their time on patients, not phone calls.
System Architecture
Results Dashboard
The Outcome
30% fewer no-shows
- 15+ hours saved on phone calls every week
- Patients fill out paperwork before they arrive
- Empty slots get filled automatically
Project Details
Client
Apex Dental Studio
Industry
Healthcare
Tech Stack
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