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CRMAutomation
How a Detailing Shop Stopped Losing Repeat Customers
They were tracking customers in a messy spreadsheet. Follow-ups got forgotten. They had no idea who was likely to book again.
The Challenge
Prestige was tracking everything in a spreadsheet that kept breaking. Follow-ups got forgotten. They couldn't tell who was a regular vs. a one-time client. Upselling premium packages was impossible because they had no customer history.
The Build
We migrated everything to a simple CRM that sends automatic follow-ups when it's time for the next detail. It tracks what services each customer likes and sends targeted offers. The owner gets a daily view of who to reach out to.
System Architecture
Results Dashboard
The Outcome
Repeat bookings up 45%
- No more forgotten follow-ups
- Upsold premium packages to 30% more customers
- Owner spends 8 fewer hours per week on admin
Project Details
Client
Prestige Auto Detailing
Industry
Automotive
Tech Stack
HubSpot Twilio Make.com Stripe
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